Moderating Comments On Social Media Ads

In this article, you will find the steps and best practices for moderating comments left on Smart Agents Social Media Ads.

Step 1: To get started login to your Facebook account that has access to the Smart Agents Business Page

Step 2: Locate the messages icon or go to: https://business.facebook.com/latest/inbox/all/?mailbox_id=340887142679638&selected_item_id=61561628897234&thread_type=FB_MESSAGE

Step 3: Click on each of the tabs and review the latest messages/comments.

*Message Notes*
The majority of the messages sent to the Smart Agents pages are SCAMS. Do not engage with anything asking for account date. Simply delete the message.

Below is an example of a common scam message:

*Podcast Guest Inquiries*

If a message is sent regarding being a guest on The Smart Agents Podcast, take a screenshot and send Michael Walter a message on Slack.

Step 4: Comment Moderating

Both the Facebook and Instagram ads with generate a lot of comments. Most do not need any moderating.

The 2 types of messages we do address are those that contain offensive language toward the presenters or those asking about workshop price/different timeslot availability.

Offensive Comments: Simply delete the comment

Genuine Inquiries:

• Pricing Questions: Reply with something like, "The workshop is 100% Free to attend."
• Additional Timeslot Question: Reply with something like, "We are constantly adding new times to our calendar. Be sure to click on the Learn More button closer to the time you are available to attend."
• "Interested" Comment: You will see a lot of comments that simply say "Interested". You can reply back to them with something like, "Be sure to click on the Learn More" button to register for the free workshop!"